Effective Date: July 1, 2025

Clarivone is committed to delivering prompt, courteous, and helpful support to every customer. This section outlines how you can reach us and what to expect when you do.

4.1 Customer Support Channels

You may reach our support team through any of the following channels:

•        Email: support@clarivone.com — We respond within 24–48 business hours.

•        WhatsApp Support: +91- 8149572480 — Available Monday to Saturday, 10:00 AM – 6:00 PM IST.

•        Website Chat: Access live chat via the chat widget on clarivone.com during business hours.

•        Instagram DMs: @clarivone — For general queries and community support.

4.2 Registered Business Address

Clarivone Pvt. Ltd.

1104A, Kanakia Wallstreet, J. B. Nagar, A.K. Road, Chakala, Andheri East, Mumbai 400093. Maharashtra, India

4.3 What to Include in Your Query

To help us resolve your concern efficiently, please include the following details in your message:

•        Your full name and registered email address.

•        Order ID (if query is order-related).

•        A brief description of the issue or question.

•        Relevant photographs or attachments (if applicable).

4.4 Escalation

If your concern is not resolved satisfactorily within 5 business days, you may escalate it to our Customer Experience Manager at support@clarivone.com. We take all escalations seriously and aim to close them within 3 business days of receipt.

4.5 Feedback

We welcome your feedback, suggestions, and product reviews. Your inputs directly influence how we refine our formulations and services. Write to us at feedback@clarivone.com or leave a review on our product pages.